Question 1

Can I cancel my paid subscription at any time?

Accepted Answer

Yes. You can cancel your KickPost paid subscription at any time. Your account will remain active until the end of your current billing period. You will not be charged again after cancellation.

Question 2

Can I downgrade my subscription?

Accepted Answer

Yes. You can downgrade your KickPost subscription at any time. Your new plan will take effect according to your next billing cycle.

Question 3

How do I upgrade to a higher plan?

Accepted Answer

Go to My Business → Billing and choose the plan you want. Upgrades take effect immediately so you can start using the new features right away, and the difference is prorated on your next invoice.

Question 4

How does the 7-day free trial work?

Accepted Answer

Every plan starts with a 7-day free trial. You are not charged today. If you cancel before the trial ends, you will never be billed.

Question 5

Where can I download my invoices?

Accepted Answer

You can view and download all past invoices inside My Business under the Billing section. Your invoice history will always be available for your records.

Question 6

How do I update my payment method?

Accepted Answer

Open My Business → Billing and click Update Payment Method. You can add a new card, change your billing details, and view your receipts there.

Question 7

What happens if my payment fails?

Accepted Answer

We will retry the payment and show a banner on your dashboard asking you to update your card. Your account stays available for a short grace period — once the payment succeeds, everything resumes automatically.

Question 8

How many posts can I create per day?

Accepted Answer

You have unlimited posts per day with KickPost. Create, schedule, and publish as much content as your business needs.

Question 9

Can I schedule posts for later?

Accepted Answer

Yes. When you create a post, pick a date and time and KickPost will publish it for you automatically. Everything scheduled shows up on your Calendar.

Question 10

Can I post to all my platforms at once?

Accepted Answer

Yes — that's the point of KickPost. Write your post once, select the connected accounts you want it to go to, and publish everywhere in one click.

Question 11

How do I change my business information?

Accepted Answer

Go to My Business → Edit Business to update your name, description, contact details, address, logo, and social links. Changes appear on your public profile right away.

Question 12

How do I close my account?

Accepted Answer

Cancel your membership in My Business → Billing, then contact support and we'll remove your account and business listing for you.

Question 13

What does the AI Content Creator do?

Accepted Answer

It reads your website and past posts, then writes a full week of social content in your brand voice — including images and hashtags. You review and approve everything before it publishes. AI content is included on the KickPost AI and Pro plans.

Question 14

How do I know the AI content is accurate?

Accepted Answer

Every AI draft comes with Evidence Mode: a confidence score plus the exact sources each claim came from. Drafts that can't be verified are flagged before you schedule them.

Question 15

What analytics are included in my plan?

Accepted Answer

Every plan includes reach, likes, comments, shares, and impressions for each post. KickPost Pro adds clicks, saves, website and phone taps, click-tracking links, ROI tracking, and AI growth insights.

Question 16

Why are some numbers missing or delayed?

Accepted Answer

Platforms report their numbers on their own schedule, so metrics can take a few hours to appear. Click Refresh numbers on the Analytics page to pull the latest data.

Question 17

How do I connect my social media accounts?

Accepted Answer

Go to Settings → Connections and click Connect next to each platform. A secure sign-in window opens where you approve access. KickPost never stores your social passwords.

Question 18

Why does a platform say it needs to be reconnected?

Accepted Answer

Social platforms expire access every few months for security. Click Reauthorize on that platform in Settings → Connections and you're back up in a few seconds.

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